FREQUENTLY ASKED QUESTIONS

Q&A FOR ALL

By the end of the next day unless we shoot on a Saturday. Then you will receive it on Monday.

This includes the 3D Tour, floor plans and 25 edited photos.

Properties closer to, and above 10,000 sq. ft., might take a few days.

Videos, depending on the complexity, normally take 48 hours to edit.

We will send you an email with our report, included will be:

  • Branded & Unbranded Virtual Tour Links
  • Floor Plan PDFs in Feet and Meters
  • MLS-sized Image Gallery
  • Hi-Res Image Gallery
  • Photospheres (Premium only – to be shared on Facebook)
  • Feature Sheet Creator
  • Embedding Tool (to add to your website)
  • Property Measurements – Room & Floor Area

Videos will be hosted on either Youtube or Vimeo. A link will be sent to you. If you purchased an iGUIDE, the video will be embedded in your iGUIDE as well.

You’ll receive an email each Monday with your updated iGUIDE Analytics report.

If you want a report sent before the scheduled delivery, give us an email and we’ll shoot you over an Analytics report.

You pay up front, so no there are no cancellation fees.

We will work with your schedule to reshoot.

From Stripe’s website:

“Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.”

Read more about Stripe’s security here.

We use Stripe to take payments. Stripe accepts Visa, Mastercard, American Express, Discover, JCB Diners Club credit and debit cards.

Q&A FOR REALTORS

Yes, we provide both a branded and unbranded link to your 3D Tour. Please check your MLS policy for using branded vs. unbranded virtual tours.

Congratulations! Pat yourself on the back.

Shoot us an email, let us know the property address that has sold and we will lock the 3D Tour.

1 year or until the property is sold.

If you purchase full ownership rights of the tour, you may host the tour on your website in perpetuity.

If you commit to using an iGUIDE for every listing for one year, we are more than happy to provide you:

  • Brochures
  • Assets to add to your website
  • Flyers

Q&A FOR LANDLORDS/VACTION RENTAL OWNERS

The iGUIDE lasts for one year.

We suggest that all landlords and vacation rental owners purchase the full rights to the iGUIDE, photos and video.

We license the video/photos to you to be used to advertise on vacation property rental listing sites or rental listing sites (Craigslist, Zillow, Ithacarents, etc). This license lasts 1 year and is non-transferable.

So if you sell the property and the new owner wants to use our videos/photos/3D Tour, they’ll need to purchase the same license to advertise the property.

If you’d like to take full ownership of the video and photos to use for any other purpose, you may take ownership by paying an additional $200 or 5% of the total fee (whichever is greater) for each shoot.

Matterport tour operators generally charge $30-$50/year to host their tours after the first year.

No, unless you or your agent purchases full ownership of the videos/photos. Then you and your realtor may use all assets during the sale of your property.

You may purchase full ownership of your videos/photos in our booking portal.

Otherwise, you may not use our video/photos/3D Tours to aide in the sale of your property.

VRBO allows videos to be posted directly on the listing. 3D Tours no, but we can get around it.

Currently, Airbnb does not allow videos nor outside 3D Tours to be posted directly on listings. We have gotten around it by mentioning VIDEO TOUR/3D Tour in the title and describing how to search for them in listing’s description. This method has proven to be effective and will not get blocked by Airbnb.

We expect that Airbnb listings will allow videos in the future.

If you have any further questions, please contact us by filling in the fields below.